Privacy & Policy

The information we collect

We collect information about you when you provide it to us, when you use our chat AND/OR our quotation forms, and when other sources provide it to us.

Profile information

We collect personal information from you such as name, job title, company name, email address, phone number, etc. Or when you purchase services from us.

Information you provide through our website

We collect personal information through our website when you visit the site or when provide it to us. For example, when you complete forms to receive information, attend events, download specific documents, participate in surveys, or use other interactive features on this website.

Information you provide through the use of our services

When contracting our services, including consulting, software development, training and support, you may choose to submit information to us to help in the design and build of software, training, or regarding a problem you are experiencing with a service. Whether you designate yourself as a first – line contact, open a support ticket, speak to one of our representatives directly, or otherwise engage with us, you may be asked to provide contact information and other documentation or information that is helpful to our teams. We may also collect contact information about the teams and people you work with to help us deliver and maintain the services you have contracted from us.

Many of our services are intended for use by organisations and, where we provide services under contract with an organisation(e.g.your employer), that organisation controls the information processed by the services. If this is the case, please direct your data privacy questions to your administrator, as your use of our services is subject to that organisation’s policies.

Payment information

We collect certain payment and billing information when you engage us for paid services. For example, we may ask you to designate a billing representative, including name and contact information. You might also provide payment information, such as payment card details, which we collect via secure payment processing.

Cookies and other tracking technologies

Through the use of cookies we collect information about your usage and activity on our website, your response to our emails, and when you share information using a social media sharing button on our website.

Information we receive from other sources

We may receive information about you from various third – parties including contact data from our business partners, contact data from data brokers and events we sponsor, and contact data from publicly available sources such as companies house.We may combine this information with information we collect through our website and our services.

How we use the information we collect

We use information we collect in a variety of ways:

To provide our services to you

We use information about you to provide the services to you, including to process transactions with you, provide customer support, and operate and maintain the services.

For research and development

We are always looking for ways to improve our services and we use information to do this to identify trends, usage, and areas for improvement.

To communicate with you

We use your contact information to send transactional communications via email including responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. These communications are part of our services and in most cases you cannot opt out of them.If an opt out is available, you will find that option within the communication itself, or you can contact us using the details described in the “Contact us” section.

From time to time we may also use your information to contact you by phone to inform you of our services and marketing activities. You can control whether you receive marketing communications from us as described below under “How to access and control your personal information”.

To drive engagement

Information collected through the use of cookies helps us provide you with a better digital experience by enabling us to understand the content you do and do not find useful, to understand your browsing habits to make advertising relevant to you and your interests, and to provide you with an experience more appropriate with your selections.

Legal bases for processing information

We collect and use your information only where:

We need it to provide you the services, including to operate the services, provide customer support, and to protect the safety and security of the services. It satisfies a legitimate interest (which is not overridden by your data protection interests), such as to market and promote our services. You give us consent to do so for a specific purpose;

We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use as described below under “How to access and control your personal information”.

How we share information we collect

With your consent. We share information about you with third parties when you give us consent to do so. For example, if you attend an iColdo event we share the data you’ve provided with partners who sponsor the event.

Compliance with enforcement requests and applicable laws

In exceptional circumstances we may share information about you with a third party if we believe that sharing is necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies, and terms of service, (c) protect the security or integrity of our services.

Links to third-party sites

Our website may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third – party sites, your information is governed by their privacy policies, not this one.

How we store and secure the information we collect

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Links to third-party sites

Our website may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third – party sites, your information is governed by their privacy policies, not this one.

Unsubscribing

You have the ability at all times to unsubscribe from receiving our marketing communications by following the instructions contained within the email communication, or by sending an email to hello@icoldo.com. We will record and act upon any unsubscribe requests.

The transfer of information internationally

We do not transfer personal data outside the European economic area.

Changes to our privacy policy

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

Contact us

If there is anything else you would like to know about how information about yourself might be collected and processed by iColdo, you can contact us at:

• Address: Aria Office Center, Șos. Națională 37, Iași 700259
• Phone: +40 735 785 126
• E-mail: office@icoldo.com